Frequently Asked Questions
Everything you need to know about your Mia Tui experience
What are your shipping options and delivery times?
We offer standard and expedited shipping. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days. Tracking information is provided via email once your order has been dispatched.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. If you are not completely satisfied with your purchase, you can request a full refund or an exchange through our online return portal.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also support digital wallets such as PayPal, Apple Pay, and Google Pay for a secure and fast checkout process.
How do I care for and clean my Mia Tui products?
Most of our bags are made from high-quality vegan leather or durable fabrics. We recommend wiping them down with a damp cloth and mild soap. Avoid using harsh chemicals or machine washing unless specified on the care label.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout. Please note that custom duties may apply depending on your local regulations.
Are your products covered by a warranty?
Yes, all Mia Tui products come with a 6-month warranty against manufacturing defects. This covers issues with zippers, stitching, and hardware under normal use conditions.